Privacy Policy

1. About This Policy

Outsource Hub (“we”, “us”, “our”) is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use our website at https://outsourcehub.com.au, contact us, or engage our services.

By using our website or providing us with your personal information, you consent to our collection, use, and disclosure of that information as set out in this policy.

Last updated: 22 June 2026

2. Who We Are

Outsource Hub
Melbourne, Victoria, Australia
Phone: 0493 708 004
Email: privacy@outsourcehub.com.au
Website: https://outsourcehub.com.au

Outsource Hub provides business process outsourcing, CRM implementation (Zoho and Salesforce), AI automation, website design, SEO, and digital marketing services to businesses across Australia.

3. What Personal Information We Collect

We may collect and hold the following types of personal information:

Contact and identity information

Name, job title, and business name
Email address and phone number
Postal or business address

Business information

Information about your business size, industry, and needs
Details of services you enquire about or engage us to provide
Communications, instructions, and feedback related to our work together

Technical and usage information

IP address, browser type, and operating system
Pages visited, time spent on pages, and referring URLs
Cookie identifiers and session data
Device type and screen resolution

Information you provide voluntarily

Enquiry and contact form submissions
Information shared during consultations or by email
Feedback or survey responses

We do not collect sensitive information (such as health, racial, religious, or financial information) unless strictly necessary for a specific service and with your explicit consent.

4. How We Collect Personal Information

We collect personal information in the following ways:

Directly from you — when you submit an enquiry form, book a consultation, send us an email, or call us
Automatically — through cookies and analytics tools when you visit our website
From third parties — such as referral partners or public business directories, where permitted by law
Through our services — when we set up or manage CRM systems, websites, or automation on your behalf

Where practicable, we will collect personal information directly from the individual to whom it relates.

5. Why We Collect Personal Information (Purpose)

We collect and hold personal information for the following primary purposes:

Responding to your enquiries and providing quotes or proposals
Delivering contracted services including website design, CRM setup, AI automation, outsourcing, and digital marketing
Sending service updates, project communications, and invoices
Improving our website, services, and user experience
Complying with our legal and regulatory obligations
Marketing our services to you where you have consented or where permitted by law

We only collect personal information that is reasonably necessary for one or more of these purposes. If we need to use your information for a secondary purpose not listed above, we will seek your consent unless an exception under the Privacy Act applies.

6. How We Use Personal Information

We use personal information to:

Contact you in response to an enquiry or request
Provide and manage the services you have engaged us for
Send you relevant updates, newsletters, or promotional content (with your consent — you may unsubscribe at any time)
Analyse and improve our website performance using aggregated, de-identified data
Maintain our business records and meet legal obligations

We will not use your personal information for purposes other than those described in this policy without your consent, unless an exception applies under the Privacy Act.

7. Disclosure of Personal Information

We may disclose your personal information to:

Service providers and subcontractors

Third-party providers who assist us in delivering our services, including:

Hostinger — website hosting (Lithuania/global)
Google — Google Analytics, Google Workspace, Google Business Profile (USA)
Salesforce — CRM platform used in service delivery (USA)
Zoho Corporation — CRM and business software (India/USA)
Anthropic — AI content generation (USA)
LinkedIn — social media and marketing (USA)
Akismet / Automattic — spam protection on our website (USA)

Professional advisers

Accountants, lawyers, and other professional advisers where necessary.

Legal obligations

Government agencies or law enforcement where required by law, court order, or regulatory requirement.

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

8. Cross-Border Disclosure of Personal Information

Some of the third-party service providers we use are located outside Australia, including in the United States and India. When we disclose personal information to overseas recipients, we take reasonable steps to ensure those recipients handle information in a manner consistent with the Australian Privacy Principles.

Specifically, we rely on the following protections:

Contractual data processing agreements with overseas providers
Providers who are certified under equivalent privacy frameworks (e.g. EU-US Data Privacy Framework, SOC 2)
Providers whose privacy practices we have assessed as meeting an acceptable standard

By using our website or services, you consent to your personal information being disclosed to overseas recipients as described in this policy. Please note that if we disclose your information to an overseas recipient and that recipient breaches the APPs, we may not be responsible for that breach under Australian law — however, we take reasonable steps to select reputable providers and include appropriate contractual protections.

9. Cookies and Tracking Technologies

Our website uses cookies — small text files stored on your device — to improve your browsing experience and to understand how visitors use our site.

Types of cookies we use

Essential cookies — required for the website to function correctly (e.g. session management, security)
Analytics cookies — Google Analytics, used to understand traffic patterns and page performance. Data is aggregated and de-identified where possible.
Functional cookies — remember your preferences and settings
Marketing cookies — may be set by third-party platforms (e.g. LinkedIn Insight Tag) if you have interacted with our social media

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our website. Most browsers allow you to refuse new cookies, delete existing cookies, and be notified when a new cookie is set.

We do not use cookies to collect sensitive personal information or to build individual advertising profiles without consent.

10. Data Security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification, and disclosure. Our security measures include:

SSL/TLS encryption for all data transmitted via our website
Restricted access to personal information on a need-to-know basis
Secure hosting with Hostinger using LiteSpeed web server
Regular software and security updates
Two-factor authentication for administrative systems
Secure off-site storage of credentials and API keys outside web-accessible directories

While we implement appropriate safeguards, no method of electronic transmission or storage is completely secure. In the event of a data breach that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches (NDB) scheme.

11. Data Retention

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, to provide our services, and to meet our legal obligations. When personal information is no longer required, we securely destroy or de-identify it.

As a general guide:

Client project records — 7 years (to meet Australian taxation and business record-keeping requirements)
Enquiry records — 2 years from the date of enquiry
Website analytics data — 26 months (Google Analytics default retention)
Marketing consent records — retained until consent is withdrawn

12. Your Rights — Access and Correction

Under the Australian Privacy Act, you have the right to:

Access the personal information we hold about you (APP 12)
Correct personal information that is inaccurate, out of date, incomplete, irrelevant, or misleading (APP 13)
Opt out of direct marketing communications at any time
Request deletion of your personal information where we no longer have a legal basis to retain it

To make an access or correction request, contact us at privacy@outsourcehub.com.au. We will respond within 30 days. We may need to verify your identity before processing a request.

In limited circumstances, we may decline to provide access — for example, if doing so would unreasonably impact another person’s privacy, or if the request is frivolous. We will explain any refusal in writing.

We do not charge a fee for making an access or correction request, but may charge a reasonable fee to cover the cost of providing access if the request is complex or involves large volumes of information.

13. Direct Marketing

We may use your personal information to send you information about our services, industry updates, and promotional offers where you have provided consent or where permitted under applicable law (including the Spam Act 2003 (Cth)).

You may opt out of receiving marketing communications at any time by:

Clicking the unsubscribe link in any email we send
Emailing us at privacy@outsourcehub.com.au
Calling us on 0493 708 004

We will process your opt-out request within 5 business days.

14. Links to Third-Party Websites

Our website may contain links to third-party websites. These sites have their own privacy policies and we have no control over their content or practices. We encourage you to review the privacy policy of any third-party site you visit. We are not responsible for the privacy practices of linked websites.

15. Children’s Privacy

Our services are directed at businesses and adults aged 18 and over. We do not knowingly collect personal information from children under 18. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete it.

16. Complaints

If you believe we have breached the Australian Privacy Principles or this Privacy Policy, we encourage you to contact us first so we can attempt to resolve your concern.

Contact us:
Email: privacy@outsourcehub.com.au
Phone: 0493 708 004

We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au
Phone: 1300 363 992
GPO Box 5218, Sydney NSW 2001

17. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technology, legal requirements, or for other operational reasons. The current version will always be available at https://outsourcehub.com.au/privacy-policy/ with the date it was last updated.

We encourage you to review this policy periodically. Continued use of our website or services after any changes constitutes acceptance of the updated policy.

18. Contact Us

For any questions about this Privacy Policy or how we handle your personal information, please contact:

Outsource Hub — Privacy Officer
Melbourne, Victoria, Australia
Email: privacy@outsourcehub.com.au
Phone: 0493 708 004
Website: https://outsourcehub.com.au/contact/